Refund policy

Return and Refund Policy – Ma-Lanchi Herbal

At Ma-Lanchi Herbal, your satisfaction is our priority. We are committed to delivering high-quality products with complete customer care. Please read our return and refund policy carefully:

✅ 1. Return for Damaged Products

We accept returns if:

  • The product is physically damaged

  • There are shipping-related damages

  • You receive the wrong or incomplete product

In such cases, we will arrange a return and replacement at no extra cost to you. We ensure 100% resolution from our side. Please contact us within 24 hours of delivery with a photo of the issue.

✅ 2. Refund for Unsatisfactory Results (Special Promise Products)

If you're not satisfied with the results of a product that comes with our special promise (like visible results in a specific number of days), you may request a return.

To qualify:

  • You must use the product as per the instructions for the recommended period.

  • If you don’t see the promised result, contact us on the same day you are dissatisfied.

📞 Contact Number: 7356313178
📧 Email: malanchiherbal@gmail.com

We will verify and initiate a return and full refund if eligible.

⚠️ Important Notes:

  • Returns or refunds are not applicable for reasons like change of mind or delay in delivery caused by courier partners.

  • Refunds will be processed within 5–7 working days after return confirmation.

Thank you for trusting Ma-Lanchi Herbal. We’re here to care for your skin, naturally and honestly.